Hi, Bechir, sorry to be absent on the blog this week since I have been in the busy time, and this period will last till the end of februry. I spent five hours totally from Fridy to Sunday morning to finish this one, since I have alwasy been studying the economists, I decided to have a little change this time.
History of IBM
When we, the newborn of 70’s or 80’s, are talking about Microsoft today, our father’s generation were doing almost the same thing about IBM, the blue giant whose development used to be cited as a history of certain technology. The most frequent saying about IBM is almost a live fossil of IT especially computer industry.
Let’s first have a global view of this Big Blue. Its full name is International Business Machines Corporation; headquartered in Armonk, N.Y., U.S.A. IBM covers its activities in the computer hardware, software, infrastructure services, hosting services, and consulting services in areas ranging from mainframe computers to nanotechnology. As late as 2005, it has 330,000 employees all over the world and achieved a $91 billion. Naturally, IBM is by far the largest information technology company in the world, and holds more patents than any other technology company. As far as its globalization is concerned, IBM has engineers and consultants in as many as 170 countries and regions. It is even more amazing to take a glimpse of the achievements recorded by its employees: five Nobel Prizes, four Turing Awards, five National Medals of Technology, and five National Medals of Science.
Now, if we are looking back to its brilliant history which dating back to last two centuries, four parts are to be studied here, based on several influential persons even though not all of them are CEO. The first part is its origin from 1888 to 1911. Second, from 1911 to 1956, the period of Thomas J. Watson, then from 1956 to 1971 his son Thomas J. Watson Jr. Afterwards a period symbolized by Don Estridge, IBM entered into its PC world. Following is the tenure of Louis V. Gerstner, Jr. as an end.
Although IBM was incorporated in the state of New York on June 15, 1911 as the Computing-Tabulating-Recording Company (C-T-R), its origins can be traced back to developments at the close of the 19th century. For example, the first dial recorder was invented by Dr. Alexander Dey in 1888, and Dey's business became one of the building blocks of C-T-R. Similarly, the Bundy Manufacturing Company was incorporated in 1889 as the first time recording company in the world, and it, too, later became a key component of C-T-R. In 1901, George W. Fairchilde established Inter-national Time Recording Company, as the selling agency of the Bundy Manufacturing Company, Willard and Frick Manufacturing Company, and Standard Time Stamp Company, which also manufactures a card recorder. International Time Recording Company acquires Dey Time Register Company (formerly Dey Patents Co., organized in 1883), which makes dial, card and job time recorders. It was not until 1911 that Charles R. Flint and others decided to merge three companies: International Time Recording Company, Computing Scale Company, and the Tabulating Machine Company to form the Computing-Tabulating-Recording Company (C-T-R). The new company is based in New York City and has 1,300 employees. George Fairchild becomes the first chairman of the board of directors. This name was changed in the year of 1924 when it was Thomas J. Watson, Sr. took control of it.
In 1914, Thomas J. Watson, Sr. joined C-R-T and became the manager who was recognized, if not sharing with his son, the father of IBM. Thomas J. Watson, born in 1874, was shy because of his asthmas and took a course in commerce then a peddler for organs and pianos. After several years' struggling against destination, he finally made himself a general manager in C-T-R where he exerted his talent as a successful business man. He had contributed to the company not only the name that make people remember but also, at that time a trend to abandon the traditional accounting way and try the product of C-T-R. He was at the same time, a creator of a spirit for IBM, the famous idea of "THINK". When he took over IBM in 1914, the scale of the company is no bigger than 400 employees. Through his hard wok, however, IBM had become the object of a suit by the federal for its possessing some 90% of the tabulating machines market.
Don’t forget that even during the great depression that almost destroyed many industries in the US, the IBM remained alive even grew under the lead of Watson, who was the first to provide the group life insurance, survivor benefits and paid vacation.
What is interesting is his involvement in both sides of Second World War. Since his machines helped both the troops of US, USSR and UK and their NAZI enemy, Watson received even a medal from Germany for his contribution. Of course, he returned it and devoted much effort in helping the US army.
If we deem the Watson Sr.'s period as a dawn time for IBM, the years following dominated by Watson Jr., or from 1956 to 1971 to be exact, the morning time. He was born by coincident the same year as his father entered IBM. As often called, Tom Jr. graduated from University Brown and then entered IBM from the very beginning. During the war time, he was a pilot for a general from whom he learnt a lot about how to manage and act as a leader. Returned from the war, Tom Jr. restarted in IBM and soon, with his accumulation from the general, became in 1952 the president of IBM. In fact, from that time, it was him that propelled the campaign of computer as a redirection of IBM despite the opposition of most members in the board including his father. Lucky enough for IBM, Tom Jr. insisted and went on. In the year of 1956, the federal of US put more pressure on IBM’s monopoly behavior on the card market which led to the resign of Watson Sr. and thus left Tom Jr. sound reason and vast space to develop his dreaming computer industry.
Let us examine the achievements of Tom Jr.: during the first five years since his taking over, the stock of IBM had increased by four times! What’s more, the famous "IBM's $5 Billion Gamble" had proofed all for Tom Jr. as a risk taker as well as a strategic leader. The story is like that: “In the early 1960s he oversaw the System/360 project, which produced an entire line of computers that ran the same software and used the same peripherals. Since the 360 line was incompatible with IBM's previous products, it represented an enormous risk for the company. Despite delays in shipment, the products were well-received following their launch in 1964 and what Fortune Magazine called "IBM's $5 Billion Gamble" paid off.”1from WiKipedia
Besides his resolution in the redirection of IBM’s business, Tom had also established a well integrated system of R&D. Compared with his father who preferred sound product with substantial effort on the sales-system, Tom foresaw the importance and advantage of research and development structure that is essential to modern high technology industry. In addition, Tom Jr. had invited Von Neumann as the designer who finally turned a new page of computer history. .
Even though scarcely mentioned, Tom’s greatest contribution was in term of company’s structure of organization. “In 1956, in a move that later became a bi-annual event, he reorganized IBM on divisional lines, to give a decentralized organization, with 5 major divisions (in the US). The new structure comprised:
- Field Engineering Division ‑ the most important grouping selling to (and servicing) commercial customers.
- Federal Systems Division ‑ selling to (and servicing) the special requirements of the US government (including, later, major involvement as sub‑contractors to the NASA space program).
- Systems Manufacturing Division.
- Components Manufacturing Division.
- Research Division.
In the wings, almost as also‑rans, were Electric Typewriter, IBM World Trade, Service Bureau Corporation and Supplies Division; as well as the Time Division (which was sold off two years later in 1958).”Cited from WiKipedia
Even after Tom Jr.’s great reform, IBM and its product remained still in the office of the government or doing calculating for the weather or defense. Individuals were too far from that magic machine. From this point of view, we should give our respect to Philip Donald Estridge. Although Estridge was neither the president nor the high level manager of IBM, he was such a celebrity that Bill Gates took him as the only close partner in IBM.
Estridge started his career in IBM sharply after graduation and his loyalty was demonstrated time and time again in front of the allure of other companies even in his troublesome time in IBM. His working style was perhaps the most accused aspect: in a drastic competition against Macintosh, Estridge bought himself a Macintosh and studied it day and night, and even discussed the defaults and advantage of it. Moreover, he showed a great disrespect to the cumbersome bureaucracy in IBM by not attending the disgusting meetings. But his chance hit him in the year of 1980 when the committee of IBM decided finally to set up a secret group to explore the PC domain that was occupied by the other rivals. Estridge was named head of the group of 13 persons.
The way Estridge organized his work was that he bought the components of the PC from the market instead of the insiders, e.g. microprocessor from Intel etc. He also implanted inside the IBM PC the Dos operating system by co-operating with Bill Gates. Whereas the most controversial act Estridge took was to give the agents the total right of sales. Since the selling system was traditionally a pride of IBM’s success, he was contested by many people.
In August 12, 1981, the IBM PC was born and a small news conference was held. However, it was several months later that the effect of IBM’s entrance became evident. To illustrate its success, a story was well spread. In the north of New York beside the IBM headquarter, a shop that sold IBM PC became the focus of all the habitants as well as the IBM staff. It was so crowded that real customers always failed to enter the shop! One day, a tramp came into the shop and shot himself through his mouth! Fortunately he was not dead. When asked why committed a suicide here, he said that never in the Big Apple could he find another crowded place to witness his suicide.
In one year, the PC industry returned to IBM some 1 billion dollars which exceeded enormously the anticipation of the board. Afterwards, Estridge had succeeded in developing the XTPC and AT, even though the latter was not that perfect. With his brilliant leadership, the PC department had itself ranked 74th biggest company in the US!
Because of the bureaucratic reasons and his “incorporative” working way, Estridge was “promoted” to another position with little real power. He was killed in an air accident when still in his forties. At the same time, the flourishing epoch was put a period by his leave.
Another legendary person in IBM is Louis V. Gerstner, Jr. who was believed by many to be the saver of IBM from getting out of business. Gerstner was first a student of engineer but shifted his interest to MBA. Before entered IBM, Gerstner worked in McKinsey & Co., American Express and Nabisco none of which had relation with IT.
With his experiences in the precedent firms, Gerstner put forward a series of actions like cost-reductions and emphasis on the IT service. He was specially focusing on the integration of business solution providing since he tasted it well in his tenures before IBM. Gerstner also stopped a plan of disaggregating the company into the “Baby Blues” that each had a mature system of production and sales.
As a successful CEO, Gerstner was as well a good best-seller writer. His biography “Who Says Elephants Can't Dance?” was viewed as a good reference, if not a bible, for all degrees of managers different from Jack’s autobiography which was for the higher managers. In the book, Gerstner told what he had done as reform in his 9 years’ presidency.
Now, it is Palmisano, Samuel J. who is driving this gigantic ship in the dangerous but promising ocean of IT. It is hard to tell the future of IBM after this retrospection since it has experienced the extreme glory and fatal crises, and it remains competitive and influential especially after its cooperation with Lenovo and its Chinese background that permit us to expect more legend of industry.
Bibligraphy:
http://en.wikipedia.org/wiki/History_of_IBM#1960s.E2.80.931980s:_Success
http://www.echeat.com/essay.php?t=26664 http://www-03.ibm.com/ibm/history/history/decade_1880.html